We are here to help you.

Dear Onsite Family,

President Cyril Ramaphosa showed decisive leadership and placed South Africa on a 21 day lockdown from 27 March 2020, we at Onsite want to let you know that you are not in this alone and that we are still here to help you!

For all Onsite Customers;

  • Our support team will continue to assist you remotely through our Helpdesk at help.onsitegroup.co.za and via email on support@onsitegroup.co.za.
  • Onsite will continue to monitor, maintain and update all IT infrastructure and services so that when we go back to work you are able to start unhindered.
  • Onsite is available to assist all organisations to implement work from home and remote learning programs. Plus Onsite Customers will gain free access to our newly launched online training platform, and training passes will be available to new customers.
  • We will still be processing renewals during this time for all subscription-based services so that you can be assured of continued services.
  • Customers should please try as far as they can to continue to pay their accounts on time and to please contact accounts@onsitegroup.co.za to make arrangements should they need to. This is imperative so that we can continue to pay our staff and support you.

For Schools;

  • Our support engineers are still available to help and support you remotely and you should continue to request help through our Helpdesk - help.onsitegroup.co.za or by email support@onsitegroup.co.za
  • Teachers that need remote learning assistance on Microsoft Teams, Edmodo, Google Classroom and iTunesU, are welcome to request assistance through our help desk and our engineers will assist you remotely.
  • Schools that currently use Microsoft Office 365 and would like to set up and get started with Microsoft Teams for Remote Learning can contact us for assistance.
  • We have discounted our robotics and coding kits and online courses.

For Business;

  • We are waiving the requirement for onboarding “Jumpstart” Services to all new businesses who would like to manage and support their Apple users remotely using Jamf.
  • Businesses can send employees a link to enroll their Apple Devices at home so that companies can provide them with Software, VPN Access and security in the comfort of their own homes.
  • Our Support Teams are available to assist you remotely set up a work from home program for your Apple Users, we can get you up and running within 4 hours to support your users.

For Families;

  • To keep families entertained during this time, we have discounted our robotics and coding starter kit by 40% and are including the Level Up course free of charge. Deliveries will be made as far as possible.
  • Existing Starter Kit customers will receive the Level Up Course added to their subscription free of charge from this Friday.
  • We are in the process of launching our new online training platform - training.onsitegroup.co.za which will go live by the end of this week. All existing VJ Robotics customers will be migrated automatically to this platform.
  • Families who would like to take control of their Children’s Apple Devices during this time to limit things like social media can sign up for Jamf Now - your first 3 devices are free forever.

If you have additional needs other than what you see here - please don’t hesitate to reach out to us. We know that extraordinary times call for extraordinary measures and we are committed to doing everything in our power to ensure that your business, school, and family can continue to operate as smoothly as possible. Onsite is here to assist you, please reach out to your Onsite representative.

Stay safe, and we look forward to seeing you on the other side of this.


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